We believe every investor deserves to work with a firm they can count on. At Schwab, our commitment to your satisfaction is backed by a guarantee. If for any reason you're not completely satisfied, we'll refund your fee or commission and work with you to make things right.¹ You won't find that kind of promise everywhere—but you will find it here.
Questions about the Satisfaction Guarantee
- What fees are covered by the guarantee?
- What Schwab Bank fees are covered by the guarantee?
- Are any fees not covered by the guarantee?
- Who should I contact if I have questions or would like to request a refund?
- How long do I have to request a refund under the guarantee?
- How long will it take to receive my refund?
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Questions? We're ready to help.